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Delivery Information

LOCAL  AND  NATIONAL  DELIVERY – ENGLAND SCOTLAND AND WALES

Whenever we can we try to deliver free of charge using our own vehicles. When distance dictates that it is not possible we employ the services of a reliable courier company, XDP express Ltd, that can safely, quickly and cheaply deliver amounts of wine ranging from one bottle of your choice to as many cases as you require.

POLICY: "It is our policy at Village Wines not to falsely inflate the prices of our wines so as to hide the true cost of delivery and protective packaging, charges for which we pass on below cost. Regrettably, nor will the profit margins that we work under allow for delivery to be further subsidised."

NATIONAL DELIVERY SERVICE

FULLY INSURED

If the DELIVERY ADDRESS falls into the following post codes delivery will be FREE OF CHARGE
DA1 DA2 DA5 DA6 DA7 DA8 DA9 DA14 DA15 DA16 DA17 DA18
SE2 SE9 BR5 BR6 BR7 BR8

Otherwise the following charges to one destination will apply, for delivery and protective packaging to UK main land addresses only.
1 to 12 bottles £9.95
13 to 24 bottles £19.90
25 to 36 bottles £29.85
And so on up to 120 bottles

A wicker hamper basket is equal to 12 bottles of wine

Please contact us for:
1/ A quote for orders over 120 bottles to one address
2/ Charges regarding international, Northern Ireland and the UK Islands deliveries
3/ Single orders requiring multiple deliveries

Please advise us in the Special Instructions Box on the payment page if it is acceptable to leave the consignment with a neighbour or at a designated place e.g. garden shed.
Village Wines shall not be held liable for loss or damage to unsigned consignments.

DELIVERY PROCEDURE

We deliver the products you order to the address you specify for delivery usually within 7 working days. However in exceptional circumstances, or in the case of a special order, please allow up to 30 days .Should there be a delay of this nature you will be notified.

With regards to food hampers please see special conditions of purchase.

IMPORTANT Policy & Terms/Conditions concerning National Delivery Service
Day Policy
1 The parcel is collected from Village Wines
2 The Courier driver attempts delivery, no one is home, a failed delivery card will be left at the premises.  If a telephone number has been provided, the driver will call the recipient in an attempt to arrange delivery.
3 The Courier driver will automatically re-attempt the delivery.  If again there is no one at home, then another card will be left.  The driver will once more attempt to telephone the recipient.
4&5 If unsuccessful on day 3 the consignment is returned to the depot where it is kept in safe storage for two days.
6 A third delivery attempt is made.  This time a card will not be left.  If unsuccessful Village Wines will be contacted for further instructions.  We will contact you for further information.  This may result in the consignment being returned.
AT ANY TIME DURING THIS PROCESS THE RECIPIENT CAN COLLECT THE PARCEL FROM THE COURIERS LOCAL DEPOT IF THEY SO WISH.

TERMS

1.

If Village Wines are charged by the courier for consignments returned to them under the above policy.  Village Wines reserve the right to pass this charge on to customers whose consignments, regardless of the reasons, have been returned.  (This is based on the understanding that the courier has complied to the above policy.)

2.

Returned items will be charged for redelivery at the above rates on the instruction of the customer.

HELP US TO HELP YOU - To reduce the risk of return charges please note the following points:-

A

Please supply typed not hand written instructions

B

Please ensure all addresses are correct, current and complete with post codes

C

Wherever possible please supply telephone numbers  (including mobiles) and E-mail addresses of recipient.

D

Where feasible please advise recipients to immediately respond to the failed delivery card and liaise with the courier company's depot to arrange successful receipt of goods

E

Please do not attempt to instruct delivery where recipients are known to be away.

3.

Wines will be despatched for safety in the appropriate TRANSIT PACK..

4

Consignments are fully Insured

NATIONAL COURIER DELIVERY IS UNDERTAKEN ON THE UNDERSTANDING AND AGREEMENT OF THE ABOVE TERMS AND CONDITIONS

 



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